Accessibility testing

Checks against WCAG 2.2 AA with tools and assistive technology.

Mandatory for 17 of 46 product types. Usually run by a accessibility specialist.

What it catches

• missing labels
• contrast
• keyboard traps
• screen reader failures

What it misses

• cognitive load
• content clarity

Which product types need it and why

Done conditions used on playbook pages

Each mandatory cell has its own done condition, written for that product type.

• e-signature service (B2B SaaS): A screen-reader user and a keyboard-only user find every signature and initial field, review all entries and confirm before the final sign action.
• ecommerce store (Commerce): A screen reader user picks a size and colour, adds the item to the cart and completes checkout with the keyboard alone.
• EV charging app (Infrastructure and developer products): A screen reader user finds a station, starts a session and pays in the app without sighted help.
• government services portal (Public sector): A screen reader user and a keyboard-only user each complete an application, upload a document and read case status without help.
• grocery delivery app (Commerce): A screen reader user and a keyboard-only user each fill a basket, choose substitutions, book a slot and pay without help on web and app.
• identity and access management service (B2B SaaS): A screen-reader user and a keyboard-only user complete sign-in, MFA enrolment and recovery with a password manager or passkey and without solving a puzzle.
• language learning app (Education): A screen reader user completes a listening, matching and typing exercise, and every audio prompt has a text alternative.
• mobile banking app (Fintech): A screen reader user logs in, hears the balance of each account and completes a transfer to a saved payee without sighted help.
• neobank (Fintech): A screen reader user completes sign-up, including the ID and selfie step or its stated alternative, without sighted help.
• patient portal (Healthcare): A screen reader user signs in, reads a lab result, books an appointment and sends a message without sighted help.
• pharmacy delivery app (Healthcare): A screen reader user hears the medicine name, strength, quantity, price and refill date on the cart and confirmation screens and completes an order.
• ride-hailing app (Commerce): A screen reader user books, tracks and pays for a ride on both platforms, and a rider flagged as needing boarding time is not charged wait-time fees.
• subscription box service (Commerce): A screen reader user subscribes, skips a month and cancels using the keyboard alone.
• telemedicine app (Healthcare): A screen reader user books a visit, joins the video room and reads the clinician's chat messages without sighted help.
• event ticketing platform (Commerce): A screen reader user finds and buys a wheelchair space and companion seat during a test onsale without help.
• travel booking app (Commerce): A screen reader user picks dates on the fare calendar, chooses a seat and pays for a test flight without help.
• video conferencing tool (B2B SaaS): A screen-reader user joins, mutes, raises a hand and reads chat by keyboard alone, and live captions appear for a speaking test user.

Tools

Alphabetical. Not recommendations.